Ordering and Payment
How do I place an order?
If you are a returning Be Home customer and have an account, please sign in using your email address and password, and you will be redirected to the Checkout tab. We encourage you to create an account so you can check out faster with saved billing and shipping information, review order history and track orders. If you don’t have the time to register, that’s ok too! You may use Express Checkout to checkout as a guest.
How do I track my order?
After your order is submitted, a confirmation page will provide you with an order number and the details related to your order. We recommend printing this page for your records. Once your items have been shipped, you will receive a shipping confirmation email detailing which items have shipped.Can I cancel or modify my order before it ships?
We aim to ship your order the same day. If you find that you have made a mistake on your order, or have simply just changed your mind, please contact Customer Service at 1.866.775.3466 or by chat on our website. We will do our best to edit or cancel your order prior to shipping.What methods of payment do you accept?
We accept all major cards, apple pay, amazon pay, google pay, and paypal.
Shipping and Delivery
How much is shipping and handling?
- Orders below $125 ship at a flat rate of $15
- Orders $125 and above, ship free.
- FREE SHIPPING offer is NOT applicable. We do our best to negotiate the lowest rates available to Be Home but the cost will vary depending on the items purchased.
- All orders received Monday - Friday prior to 12pm Pacific Standard Time will be processed on the same day and shipped via UPS 2nd day air service.
- Any orders received Monday - Friday after 12pm PST will be shipping out the following business day via UPS 2nd day air service.
- Any orders received on Saturday or Sunday will be shipping out on Monday via UPS 2nd day air service.
- We do not currently offer shipping outside of the United States but please check back as we are planning to expand in the near future.
How will I know my order has shipped?
Once your order ships, you will receive tracking details via the email you provided at checkout.
When will I receive my order?
It is always our goal to ship your order within 1-3 business days, however worldwide disruption of the maritime freight network is impacting our turnaround time at this moment. Please be patient with us as we are continuing to ship most orders to our customers on time.
Do you ship to PO boxes and APO/FPO addresses?
Unfortunately, we are currently only able to ship to physical addresses.
ReturnsWhat is your return policy?
To start a return, head to our Returns Portal: behome.loopreturns.com
How do I report that my item arrived damaged?
Please contact our customer service team directly at firstname.lastname@example.org and we will be happy to work on a solution for you. Please take photos of the original shipping box and damaged items. Please also have your order number included in your email.
All returns and damaged items must be reported within 30 days of the original purchase date.
How do I return an item?
Please visit our Returns Portal. Once your return request has been authorized, you will receive your shipping labels. Simply print and attach them to the box and take it to the shipper to return your items back to Be Home. Your refund credit will be issued after the item has been returned and inspected.
How long will it take for me to receive a refund once I return something?
We understand that refunds are a priority for our customers. Once we have received and inspected the item(s), we are able to apply the refund onto the original form of payment within 2 business days.
Website IssuesIs the information I give you secure?
All transactions are secured using the latest SSL encryption. If you are concerned about how your information is used, please visit us here for further information.What do I do if I have trouble placing my order?
Please contact Customer Service at 1.866.775.3466 or by chat in the lower right corner of our site.
Care InstructionsWhere can I find care instructions for my item?
Care instructions can be located under the item description on each of our product's pages. You may also contact Customer Service at 1.866.775.3466 or by chat in the lower right corner of behome.com with any questions about product care.
CatalogHow do I receive your catalog?
Simply click here to opt into receiving our Be Home catalog.
How do I opt out of catalog?
Simply click here to opt out of receiving future Be Home catalogs.