FAQ

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How can I change my order? 

Please email us within 24 hours of order being placed at [email protected] and provide your order number along with the changes you would like to make.

What payment methods do you accept? 

We accept prepayment with Visa and Mastercard. Credit cards are charged when your order is shipped and only for the items shipped.

How do I track my order? 

Once your order has been charged an invoice will be e-mailed to you with the tracking number.

When can I expect to receive the items that did not ship on my order? 

All backordered items ship as soon as they become available unless notified otherwise.

What is your shipping damages policy?

Upon receipt, please inspect your order carefully and notify us of any damages. In the case of damaged product please email us pictures of the products along with the item number, PO# or invoice to [email protected] Damages incurred during shipping must be reported within 72 hours of receipt of merchandise.

What is your return policy?

All Be Home sales are final. Be Home stands behind its products and will credit or replace damaged or defective items at our discretion. Please contact us for a return authorization number (RA#) for mis-shipped items. No returns will be accepted without an RA#.

Where are your products made? 

Our products are sourced all over the world from places such as Tunisia, India, Thailand, Vietnam, Indonesia, Bolivia and many more.

Who is my Sales Representative? 

For customers in the following states: AK, AZ, CA, CO, HI, ID, IA, KS, MN, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, and WY.

Please contact: Louie Michael Gabriel | [email protected] or 510-848-5060

For customers in the following states: AL, AR, CT, DE, DC, FL, IL, GA, IN, KY, LA, ME, MD, MA, MI, MS, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WI, WV, and International.

Please contact: Kevin Grenon | [email protected] or 510-848-5060